Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Multiplex Digital (SMC-Private) Limited collects, uses, and protects your personal information.

1. Information We Collect

We collect the following types of personal data:

• Name: For account creation and communication
• Email address: For account login, notifications, and marketing
• Phone number: For WhatsApp communication and support
• Billing address: For invoicing and tax compliance
• Payment information: For processing payments (Stripe, crypto, JazzCash, Easypaisa)
• IP address: For security, fraud prevention, and analytics
• Browser/device data: For analytics and user experience optimization
• Usage data: For platform improvement and feature usage tracking

2. How We Use Your Data

• To provide and maintain our services
• To process payments and invoices
• To communicate with you about your account
• To improve our platform and user experience
• To comply with legal obligations

3. Data Sharing

We do not sell or share your personal data with third parties except:

• When required by law or legal process
• With payment processors (Stripe, crypto gateways) to complete transactions
• With analytics providers (Google Analytics) to improve our services
• With hosting providers for server logs and security

4. Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will delete your data within a reasonable timeframe, unless we are required to retain it for legal or tax purposes.

5. Data Security

We take data security seriously. We implement industry-standard measures to protect your information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits
• Limited access to personal data

6. Cookies

We use cookies for the following purposes:

• Essential cookies: For session management, security, and login functionality
• Analytics cookies: Google Analytics to understand user behavior and improve our website

You can manage your cookie preferences in your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Data portability (receive your data in a portable format)

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

If you have any questions about this Privacy Policy, contact us at:

Email: [email protected]
Phone: +92 341 5624455

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